CXO NEWS | Monthly Update for Senior Executives From The Stevie® Awards THE STEVIES
September 2008 Stevie® Awards Homepage Back Issues Email the Editors
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IN THIS ISSUE
   
Q&A With Nora Senior, Managing Director of Weber Shandwick Scotland
LXE Inc.: From Georgia, With Tough Love
Management Blogs & Sites of Note
Calendar of Events for Executives
Q&A WITH NORA SENIOR, MANAGING DIRECTOR OF WEBER SHANDWICK - SCOTLAND
   

Nora Senior was the winner of a Stevie Award for Best Advertising/Marketing/Public Relations Executive in The 2007 Stevie Awards for Women in Business. She is a member of the Distinguished Board of Judges and Advisors of The 2008 Stevie Awards for Women in Business.

Nora SeniorWhere did you spend your summer break?
China: Shanghai, Beijing, Hong Kong. We spent part of the time at the Olympics, which was a fantastic spectacle, and we saw Scottish track rider Chris Hoy win his three gold medals in the cycling events—brilliant!

What book are you currently reading?
A Thousand Splendid Suns by Khaled Hosseini.

What was the last movie you saw, and would you recommend it?
No Country for Old Men.  I would recommend it but did not think it lived up to its Oscar-winning reviews

What is your favorite sport or hobby?
Motorsport (Grand Prix).  My husband got me interested in it as he is an ex-racing driver. Also running, which I do a lot.

Who is your favorite historical figure?
Elizabeth I—a most able politician, and passionate about her people and her role.

Who is your favorite living person or persons?
My husband, Stuart; my son, Ryan; and my daughter, Caolan.

If you could choose another profession, what would it be?
Lawyer.

What do you think is the worst bad habit to have at work?
Not listening to people.

Read the entire interview
LXE INC.: FROM GEORGIA, WITH TOUGH LOVE
   

Based in Norcross, Georgia, LXE Inc. was awarded the Stevie Award for Best Customer Services Organization in the Computer Hardware & Software industries in the 2007 American Business Awards. Here we look at how this developer of mobile computing systems is winning over customers.

LXE Inc.Famous for its born-rugged, not made-rugged mobile computers, LXE Inc. develops industrial wireless computing solutions that improve supply-chain performance. LXE also offers a full range of turnkey services including project coordination and wireless network design and installation.

Inside this tough company exterior beats the warm heart of LXE's service & support organization.

The management of LXE knows that outstanding service and support adds value to products. There are many companies that talk about excellent service and support, but very few companies that consistently deliver it. Says Bob Colvin, Manager, Field Services:  "It's our aim to help customers having problems with installations, whether they be related to LXE products or not."

ServicePass
To extend LXE's support leadership position, the company orchestrated the development and fielding of LXE's industry-leading service offering, ServicePass. This offers customers an additional safety net in the form of a contract.
ServicePass provides a convenient, cost-effective solution, bundling critical services and ensuring maximum performance, hassle-free maintenance, and consistent care for users of LXE equipment.

Says Colvin: "It's like an extended warranty on a car: it means there'll be no unpleasant surprises in your annual budget due to network problems."  For a single per unit-per-year price, ServicePass members receive unlimited access to technical support, depot repair, and other ServicePass services, with no annoying "nickel-and dime" charges.

SPACER
SPACER SPACER Read the entire article
MANAGEMENT BLOGS & SITES OF NOTE
   

Blogs, or web logs, are all the rage these days. Each month in this space we'll point you to several blogs that we think might be of interest to you.

Curbed: Worried about the value of your property? Check out the latest info at this NYC real estate blog (also links to Curbed LA and Curbed SF).
The Expertise Marketplace : Perspectives on marketing in the professional services sector.
Espresso Pundit : Political blog by Arizona Republican Greg Patterson, who in 2001 became Director of the Arizona Competitive Power Alliance.
Juke Box : A great site for Golden Oldie music fans.

CALENDAR OF EVENTS FOR EXECUTIVES
   
Events of Interest to Senior Managers
September 30 : Final entry deadline for 5th annual Stevie Awards for Women in Business
October 15: First entry deadline for 3rd annual Stevie Awards for Sales & Customer Service
November 7 : First early-bird entry deadline for 7th annual American Business Awards
November 14: Awards dinner for 5th annual Stevie Awards for Women in Business, Marriott Marquis, New York
November 14 : Final entry deadline for 3rd annual Stevie Awards for Sales & Customer Service