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Based in Norcross, Georgia, LXE Inc. was awarded the
Stevie Award for Best Customer Services Organization in the
Computer Hardware & Software industries in the 2007 American
Business Awards. Here we look at how this developer of
mobile computing systems is winning over customers.
Famous for its born-rugged, not
made-rugged mobile computers, LXE Inc. develops industrial
wireless computing solutions that improve supply-chain
performance. LXE also offers a full range of turnkey services
including project coordination and wireless network design and
installation.
Inside this tough company exterior beats the warm heart of
LXE's service & support organization.
The management of LXE knows that outstanding service and
support adds value to products. There are many companies that
talk about excellent service and support, but very few
companies that consistently deliver it. Says Bob Colvin,
Manager, Field Services: "It's our aim to help customers
having problems with installations, whether they be related to
LXE products or not."
ServicePass To extend LXE's support
leadership position, the company orchestrated the development
and fielding of LXE's industry-leading service offering,
ServicePass. This offers customers an additional safety net in
the form of a contract. ServicePass provides a convenient,
cost-effective solution, bundling critical services and
ensuring maximum performance, hassle-free maintenance, and
consistent care for users of LXE equipment.
Says Colvin: "It's like an extended warranty on a car: it
means there'll be no unpleasant surprises in your annual
budget due to network problems." For a single per
unit-per-year price, ServicePass members receive unlimited
access to technical support, depot repair, and other
ServicePass services, with no annoying "nickel-and dime"
charges.
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