CXO NEWS | Monthly Update for Senior Executives From The Stevie® Awards THE STEVIES
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IN THIS ISSUE
   
Q&A With John Leishman, President of Geeks On The Way

Communicating a Strong and Balanced Investment Portfolio in a Challenging Environment

Management Blogs & Sites of Note
Calendar of Events for Executives
Q&A WITH JOHN LEISHMAN, PRESIDENT OF GEEKS ON THE WAY
   

Geeks On The Way, based in Calgary, Canada, won the Stevie Award for CRM Implementation & User Adoption Program of the Year in the 2008 Stevie Awards for Sales & Customer Service.

John LeishmanWhat book or books are you currently reading?
I’ve just finished three books: Free: The Future of a Radical Price by Chris Anderson; The 4-Hour Work Week: Escape 9-5, Live Anywhere, and Join the New Rich by Timothy Ferriss; and Early Exits: Exit Strategies for Entrepreneurs and Angel Investors by Basil Peters.

What was the last movie you saw, and would you recommend it?
Slumdog Millionaire —and yes.

What is your favorite sport or hobby?
Ice Hockey.

Who is your favorite historical figure?
Mahatma Ghandi.

Who is your favorite living person?
In the business world I would say Donald Trump.

If you could choose another profession, what would it be?
Teacher.

What do you think is the worst bad habit to have at work?
Procrastination.

What quality or qualities do you most value in your business associates?
Clear, concise, objective communication.

Is there anything you'd like to improve about your own work practices?
To not put off the unpleasant tasks.

As someone at the top of your profession, what keeps you inspired or makes you hit the ground running in the morning?
Anything new that challenges me mentally.

What do you consider has been your greatest achievement in business?
Being able to help people out in their personal lives, whether it is kicking a drug habit or helping them emotionally by giving them access to counseling that they otherwise could not afford.  Also, having a pretty good track record on picking underserved niche markets and building a business around them. The first two companies that I started 19 years ago are still around today.

What advice or useful tip would you give to someone who is just starting out in business?
Bootstrap, make cold calls first thing in the morning, and never give up on finding a solution to a problem.

About John Leishman:
John Leishman incorporated Geeks On The Way on October 1, 2001, but did not work full time at the business until October 1, 2002. Since that first year, the staff has swelled to 75 with 39,000 unique customers serviced and over 100,000 service calls made. Operations have expanded to thirty-one locations. A remote support service was officially launched on June 1, 2005, to cater to calls from areas where Geeks On The Way have no onsite technicians, as well as to provide business customers with a Help Desk solution. The change has been intense. Geeks On The Way has grown from answering phone calls in a coffee shop with a cell phone and a laptop, to a technically sophisticated call center with highly trained technicians able to be dispatched usually for same day service.

About Geeks On The Way:
Geeks On The Way of Calgary, Canada, is a company dedicated to providing quality computer support. The company will do everything from removing viruses and spyware to diagnosing and replacing defective hardware. Its clients range from home users with one computer to small and medium-sized companies with multi-user networks. Whatever the problem, Geeks On The Way will provide knowledgeable, friendly, and efficient Geeks to your door seven days a week. For more information go to www.geeksontheway.com.

COMMUNICATING A STRONG AND BALANCED INVESTMENT PORTFOLIO IN A CHALLENGING ENVIRONMENT
   

Temasek Holdings (Private) Limited, an investment firm based in Singapore, won the Stevie Award for Communications Campaign of the Year in Asia (Subcontinent, Australia, and New Zealand) in the 2009 International Business Awards.

SingaporeThough wholly-owned by the Government of Singapore, Temasek operates as a privately run company. While Temasek is not required to publicly report its accounts, it has, since 2004, voluntarily published the Temasek Review as a platform for communication with its stakeholders worldwide.

Amidst the global scrutiny of state-owned institutions over the past year, the Temasek Review has proved to be a valuable tool for communicating its commercial objectives.

Over the past year, the 2008 Temasek Review has received a number of regional and international accolades for its design excellence and clarity.  Covering the year ended March 31, 2008, the 2008 Temasek Review summarises the company group financials and highlights over the past year. It was published in August 2008, and was designed by Addison Corporate Marketing, a London-based provider of corporate reporting services.

“It is extremely rewarding to receive this Stevie Award and the recognition of our peers,” commented Myrna Thomas, managing director of corporate affairs at Temasek Holdings on being recognized at the International Business Awards.  “The Temasek Review has been published since 2004.  The Temasek Review communications program has been continuously refined to engage our expanding and increasingly diverse pool of stakeholders.“

Addressing Concerns
A corporate image study conducted in 2007 across six markets had reinforced this need to communicate. The study revealed that, although Temasek was widely viewed as having the expertise to make sound investments, there were concerns that it might have an underlying political agenda driving its investment strategy.

To address these concerns, the Temasek corporate affairs team, led by Myrna Thomas, and Weber Shandwick Singapore collaborated on a carefully devised global communications program around the launch of the 2008 Temasek Review.

The team sought to instill in Temasek’s international stakeholders a stronger understanding of Temasek as an independently run and commercially motivated global entity, while also presenting the company’s strong financial standing. In order to achieve these objectives the key messages were that:

- Temasek delivered a strong performance with profit doubled from the year before despite the challenging environment;
- Temasek continued to rebalance its increasingly global investment portfolio in an environment of attractive opportunities.

International Media Coverage
A media conference coinciding with the publication of the new Temasek Review was held on August 26, 2008, fronted by a team of four senior Temasek executives with risk management and international investment expertise.

To meet the needs of the diverse media that would attend, collateral materials were translated from English into five other languages: Chinese, Vietnamese, Bahasa Malaysian, Bahasa Indonesian, and Thai to meet the needs of a diverse media.  In view of Temasek’s significant presence in China, India, and Vietnam, a localized version of the news release was also issued.

Interviews with Temasek’s senior executives were successfully pitched to CNBC,
BBC, Bloomberg TV, the Financial Times, and the Wall Street Journal Asia.

Copies of the 2008 Temasek Review, printed on environmentally graded paper, were subsequently sent to key stakeholders and influencers worldwide.

To engage online audiences, a high-quality micro site—developed specifically for the 2008 Temasek Review—went live during the media conference.  The media kit, media conference video highlights, and a transcript of the question-and-answer session were all made available online within six hours of the conference.

Successful Outcome
The media conference was one of Singapore’s best-attended corporate briefings
in 2008, with 42 journalists from 29 local and international media attending—a significant turnout considering Singapore’s limited media pool.

Within 24 hours of the publication of the 2008 Temasek Review, Temasek received 130 media reports from the mainstream media worldwide, which was impressive for a non-listed company and a non-consumer brand.

The micro site attracted thousands of international visitors with Australia, China, the UK, and USA featuring among the top ten countries.

Following the launch of the 2008 Temasek Review, Temasek received a perfect score of ten points in the Linaburg-Maduell Transparency Index in the fourth quarter of 2008, up from eight points in the third quarter.

Further Honors
Honors for the 2008 Temasek Review came as early as November 2008, when it was named the Financial Communications Campaign of the Year at the Asia-Pacific PR Awards. In July 2009, Temasek garnered a Gold Award in the financials capital markets category for annual reports at the Vision Awards, organised by the League of American Communications Professionals. In September 2009, Temasek also received a Bronze Award for overall annual report in the investment house category at the International ARC Awards in New York (no Gold or Silver Awards were presented in the category this year). Temasek has also won in the financial services and investor relations' category at the Golden World Awards for Excellence organised by the International Public Relations Association, to be presented in London at the end of October.

About Myrna Thomas:
Myrna Thomas joined Temasek Holdings in April 2006 as managing director,
corporate affairs. Ms Thomas began her career as a newscaster with Singapore’s national TV station.  She later joined international public relations consultants Hill & Knowlton, where she eventually became managing director for South East Asia before taking on a position with Caltex Corporation as the global communications director.  She was later moved to the parent company, Chevron Corporation, as the Asia-Pacific advisor for government and public affairs. Before joining Temasek, Ms Thomas was the senior vice president at Strategic Public Relations.

About Temasek Holdings:
Incorporated in 1974, Temasek Holdings is an Asia investment company headquartered in Singapore. Supported by 12 affiliates and offices in Asia and Latin America, Temasek owns a diversified S$172 billion (US$119 billion) portfolio as at 31 July 2009, concentrated principally in Singapore, Asia, and the emerging economies.

Temasek's investment themes centre on transforming economies, growing middle classes, deepening comparative advantages, and emerging champions. Its portfolio covers a broad spectrum of industries: financial services; telecommunications and media; transportation and logistics; real estate; infrastructure, industrial and engineering; energy and resources; life sciences, consumer and lifestyle; and technology. Total shareholder return for Temasek since its inception in 1974 has been a healthy 16% compounded annually. It has a corporate credit rating of AAA/Aaa by rating agencies Standard & Poor's and Moody's respectively. For further information on Temasek, please visit www.temasek.com.sg.

MANAGEMENT BLOGS & SITES OF NOTE
   

Blogs, or web logs, are all the rage these days. Each month in this space we'll point you to several blogs and web sites that we think might be of interest to you.

Breakingviews.com: A source of financial insight. With 22 correspondents and columnists based in London, New York, Hong Kong, Paris, Washington, San Francisco, and Madrid, this site aims to become the lingua franca for the global financial community.
SergeBrunier.com: Study amazing images of the night sky at this French photographer's site.
Yastrow.com: Consultant, speaker, and writer Steve challenges organizations to take a fresh look at themselves from the inside out, and encourages his clients, audiences, and readers to reinvent how they connect with customers.
Getting To The Point : Katya Andresen's personal blog on Robin Hood Marketing—the concept of stealing corporate savvy to sell just causes.

CALENDAR OF EVENTS FOR EXECUTIVES
   
Events of Interest to Senior Managers
October 21: Entries open for 8th annual American Business Awards
November 13 : Entry deadline for 4th annual Stevie Awards for Sales & Customer Service
November 13 : Awards dinner of 6th annual Stevie Awards for Women in Business, Marriott Marquis, New York
November 20 : Early-bird entry deadline for 8th annual American Business Awards
December 11 : Last day late entries will be accepted for for 4th annual Stevie Awards for Sales & Customer Service